Workshop: Managing Employees To Get Their Maximum Performance

Description

"Engaged or Disengaged: Managing Employees To Get Their Maximum Performance."

In this workshop we will review the generational differences in the workplace, how to identify those employees who are engaged, and those who are disengaged.  We will discover ways to build a better team, what to look for when hiring employees and how to identify those candidates who will be more engaged with your customers.  The important factor is to have a workforce team that is engaged, who will provide a consistent quality customer experience at all times and to all customers.


"For the past 13 years Richard Bell, owner and CEO for Six Star Solutions, a mystery shopping and customer loyalty company.  Richard has spent over 30 years in healthcare administration, including CEO for Highland Ridge Hospital, Administrative Director for the Quinney Rehab Institute, CFO for Valley View Medical Center and Corporate Director of Customer Service for Pioneer Healthcare.  He obtained his BS Degree in Accounting from Utah State University and his MBA at Westminster College."